Your calls and information are sensitive. We treat them with strict security standards.
All communication uses HTTPS/TLS. Data stored in our cloud databases is encrypted at rest. Connections to carriers, Stripe, and AI providers are also encrypted.
We only store what's needed: caller details, call metadata, optional transcripts or recordings, your routing rules, and billing references. You control retention of recordings and transcripts.
Stripe processes all payments. AIVA Connect never stores full card numbers. We retain only Stripe customer and subscription IDs for plan management.
Users log in with secure authentication. Internal access to systems is limited and follows a least-privilege model. User data is isolated per account.
You decide whether AIVA stores recordings or transcripts. These can be disabled or auto-deleted depending on your privacy needs.
VIP contacts can skip AIVA entirely and ring you directly. Spam calls are filtered automatically before reaching your line.
We work only with infrastructure and AI partners that maintain strong security practices. We do not sell customer data.
Last updated: January 2025